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FAQs

You are here:
My Account is a self-service tool that allows you to manage you’re Red Pocket's Mango Plans account online

  • View your account balance and/or payment date
  • Change your account password
  • Update your personal information
  • Recharge your monthly account
  • Add more Data
  • Add more International talk
  • Add more Talk time
  • Add a credit/debit card to set up Auto Recharge
  • View and update your billing information
  • View Order History
  • Activate a New number
  • Transfer an existing number to Red Pocket's Mango Plans
  • Manage multiple Red Pocket's Mango Plans accounts

How do I change my mobile number?

Contact Customer Service from any phone at # 1-903-212-8508 and provide the Zip Code or area code for which you would like to change your existing number to. Note: If the requested area code is not available, we will generate a phone number with the closest area code associated with the zip code provided. A new SIM card may be needed if you change your mobile number to one outside your service area.

Example 1) You currently have a NY area code and you would like a CA area code, you will need an unused, new Red Pocket's Mango Plans SIM card. Click here to order a NEW SIM. Once you have a SIM card, you will need to call us at 1-903-212-8508.

Example 2) You currently have a NJ area code (201) and you would like a NY area code (646), you do not need anything. The change can be made by contacting a Red Pocket's Mango Plans representative at 1-903-212-8508.

Is there a fee to change my Red Pocket's Mango Plan phone number?

No, it is absolutely free as long as you are trying to change your number within the same region of your current area code. If you are trying to change your area code to the one outside your current region, you will need an unused, new Red Pocket's Mango Plan SIM card.  

If I move, do I have to change my Red Pocket's Mango Plan phone number?

You can change your number but it is not necessary because all of our plans include nationwide calling with no additional domestic roaming charges.

Can I pay my bill if the monthly service has expired?

With Red Pocket's Mango Plans, you can visit www.mymangomobile.com/recharge and pay your bill even if you have no service

What do I do if my phone is lost or stolen?

You should call Red Pocket's Mango Plans Customer Service at # 1-903-212-8508 as soon as you realize your phone is lost or stolen. We can take measures to protect your active account balance as soon as you call in, and get you up and running again. Once you report to Red Pocket's Mango Plans Customer Service that your phone is lost or stolen, you will have 30 days to replace your phone, otherwise your account will automatically canceled and you will lose any money you had left in your account.

How do I disconnect my mobile phone?

If you do not recharge for more than 30 days after the monthly expiration date, the Red Pocket's Mango Plans number and SIM card will automatically be canceled.

How do I start using Red Pocket's Mango Plans?

You will need an unused, new Red Pocket's Mango Plans SIM card.  All Red Pocket's Mango Plans come with a FREE SIM card if ordered online.Click here to purchase a plan.

Where can I get a Red Pocket's Mango Plans SIM card?

Click this link www.mymangomobile.com/plans and purchase a plan. All Plans purchased through www.mymangomobile.com/plans come with a FREE SIM card. 

You can also visit a local authorized Red Pocket's Mango Plans shop.(SIM card cost is determined by the store)

What’s an IMEI and where is it located?

An IMEI (International Mobile Equipment Identity) is a unique number given to every mobile phone and is located behind the battery.

My service was canceled. What do I need to do to reactivate my phone?

You will need an unused, new Red Pocket's Mango Plans SIM card. However, your previous phone number will no longer be available.

How do I cancel my Red Pocket's Mango Plans service?

If you're not happy with your service and you would like to cancel your account, all you have to do is walk away. You’re Red Pocket's Mango Plans account will cancel on its own. On many occasions customers want to cancel the service for an issue that can be easily resolved. MONTH plan: Your account will automatically cancel if your account is at a $0 balance for longer than 30 days.

How can I change my rate plan?

Online:

  1. Log in
  2. Click on recharge
  3. Enter your phone number and click "check"
  4. Choose the option "Change My Plan" and follow the prompts

Over the Phone:

  1. Call 903-212-8508
  2. Follow the prompts

*Please note that payment is required when changing your plan

How do I setup my voice mail?

Hold the '1' key from the dialpad to setup voicemail through an automated system.

How do I activate Red Pocket's Mango Plans service?

Red Pocket's Mango Plans service can be activated through our easy to use activation options:

Is there an activation fee for Red Pocket's Mango Plans phones?

No. Red Pocket's Mango Plans is a no-contract GSM service with no hidden fees.

What do I do if the phone does not work after activation and programming has been completed?

Turn your phone off and wait 15 seconds before turning it back on. If this does not work, please contact Red Pocket's Mango Plans Tech support at 1-903-212-8508. You can also chat with a specialist by clicking the "Live Chat" button on any page or submit a trouble ticket. Please make sure to include all details so we can better assist you.

What do I need to use Red Pocket's Mango Plans?

A unlocked GSM compatible phone. The device should be compatible with these frequencies:

  • LTE Frequencies:1700 MHz & 2100 MHz AWS band 4 1900 MHz PCS band 2 (in refarmed areas)Lower 700 MHz band 12 (in development) / in service in selected areas
  • 3G/4G Frequencies (WCDMA): 1700 MHz & 2100 MHz AWS band 41900 MHz PCS band 2 (in refarmed areas)
  • 2G Frequencies (GSM/GPRS/EDGE):1900 MHz PCS band 2
A NEW and unused Mango authorized SIM card.

How long does a NEW number activation take for Red Pocket's Mango Plans phones?

Once you have completed all of the steps for a NEW number activation, your service will be active momentarily

Can I pick my own phone number when I buy a new Red Pocket's Mango Plans with a phone without an assigned number?

No, you cannot choose your own phone number. As our automated system finds the area code you requested and searches from a pool of numbers which are currently available in the US. Unfortunately, there is no way for us to choose a number.Click here to get a NEW number.

How can I keep my number?

  • Your phone number must be in an 'active status' when requesting to transfer from your original service provider.
  • Make sure to contact your original service provider and get all of the account information associated with your phone number.

How long does a it take for my existing number to be transferred to Red Pocket's Mango Plans?

Once you have completed all of the steps fortransferring your existing number, your service will be active momentarily. The process is quick if you have all of the correct account information associated with your phone number. If any incorrect information is provided, the process can take up to 24 hrs.

What is the data coverage in my area?

Click here to check the data coverage map to make sure you have coverage in the area where service will be used.

How do I configure my phone to receive Data?

If your phone is OTA capable, the settings will automatically be installed once your active Red Pocket's Mango Plans SIM card is inserted in the phone. Click here if you would like to install the settings manually.  

How do I Check my data balance?

For Monthly plans: Text 'BAL' to the number 7039 from your Mango phone number. 

How do I add airtime/refill or top-up my account?

There are a few ways you can add airtime or refill your account:

How do I check the Balance/Expiration of my service?

  • Login to www.mymangomobile.com. Your account information will be on the My Account page. 
  • Call 1-903-212-8508 and follow the automated prompts or speak with a representative for assistance.
  • For Monthly plans: Text ‘GETINFO' to the number 7039 from your Mango phone number.

Can I pay in advance for multiple months?

Can I get a refund if my Red Pocket's Mango Plans number was disconnected due to violation of Red Pocket's Mango Plans Terms and Conditions?

Unfortunately if your Red Pocket's Mango Plans number was disconnected due to violations of terms and conditions, Red Pocket's Mango Plans will not issue any refunds. If you wish to continue the services with Red Pocket's Mango Plans you may purchase a new SIM and activate a new number.

What is the Red Pocket's Mango Plans Refund policy?

No refund or return for SIM cards purchased or related services. This return policy only applies to new SIM cards and related services purchased from www.mymangomobile.com. Monthly service, other fees and funds in Red Pocket's Mango Plans accounts are non-refundable. If a refund for a service plan purchased, but not yet activated, is requested within 7 days of receipt, a $10 transaction fee will be deducted. Purchases made at Retail locations may be governed by Retailer return policies.

What is Auto Recharge?

Register a credit/debit card, and we will automatically add airtime to your account based on the settings you have chosen. Once you pick a plan at the time of registering for Auto Recharge, we'll add it to your account once every 29 days.

Why should I sign up for Auto Recharge?

It is the most convenient and easiest way to make sure your Red Pocket's Mango Plans service stays uninterrupted. You do not need to go to a store every month.

Can I change or cancel Auto Recharge?

Yes, you can login to your online Red Pocket's Mango Plans account and cancel Auto Recharge at anytime. Feel free to contact customer support at 1-903-212-8508 (Available Monday - Sunday 8:00 AM to 12:00 AM).

How do I make an international long distance call?

Red Pocket's Mango Plans provides International Direct Dial! Call directly from your phone by dialing 011 or 1 +country code +area code+phone number.

How do I check the remaining International Calling Balance?

Call 1-903-212-8508 and follow the automated prompts or speak with a representative for assistance.

What is Global Text?

Global Text is a feature that allows the user to send and receive texts in the United States to and from anywhere in the world.

How can I use Global Text?

When sending a domestic text enter area code+phone number. When sending an international text enter 011 or 1 +country code +area code+phone number.

Most issues can be resolved by simply restarting your device

Turn your phone off for about 10 seconds before turning it back on. Make sure the device you are using is A unlocked GSM compatible phone.
The device should be compatible with these frequencies:

  • LTE Frequencies:1700 MHz & 2100 MHz AWS band 4 1900 MHz PCS band 2 (in refarmed areas)Lower 700 MHz band 12 (in development) / in service in selected areas
  • 3G/4G Frequencies (WCDMA): 1700 MHz & 2100 MHz AWS band 4 1900 MHz PCS band 2 (in refarmed areas)
  • 2G Frequencies (GSM/GPRS/EDGE): 1900 MHz PCS band 2
Make sure to install the proper settings for data and multimedia services to function.

If your phone is OTA capable, the settings will automatically be installed once your active Red Pocket's Mango Plans SIM card is inserted in the phone. Click here if you would like to install the settings manually.

Why does my wireless phone show I’m Off-Network even though I’m in the home area?

Signal, reception issues can be related to the following:

  • The status of your account
  • The coverage area you are using the service
  • The network strength in the area you are using the service
Why does my wireless phone show I’m Off-Network even though I’m in the home area?

Following these steps can also help resolve this issue:

  • Make sure you are in the Red Pocket's Mango Plans network 3G, 4G, or 4G LTE coverage area. Click hereto see the coverage map
  • Cell phone (Skin & Shell) covers can also block signals from getting to the phone. Try removing the cover(s) and check the signal afterwards.
  • Make sure the smartphone you are using has the latest software version installed.

Still have a question? Feel free to

903-212-8508